Return & Refund Policy

1. Overview

TechyVia offers digital services and subscriptions. This policy outlines the conditions and timelines for returns and refunds. Since we provide digital services, traditional "returns" do not apply, but we do offer refunds under specific circumstances as detailed below.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Service Not Delivered: If you did not receive access to the purchased service within 48 hours of payment
• Technical Issues: If the service is completely non-functional due to technical problems on our end
• Duplicate Payment: If you were charged multiple times for the same service
• Unauthorized Transaction: If the payment was made without your authorization
• Cancellation Within Refund Period: If you cancel your subscription within the eligible refund period (see timelines below)

3. Refund Timelines

4. Subscription Refunds

For subscription-based services:

• Monthly Subscriptions: Full refund if cancelled within 7 days of initial purchase, provided less than 25% of the service has been used
• Annual Subscriptions: Full refund if cancelled within 14 days of initial purchase, provided less than 10% of the service has been used
• Pro-rated Refunds: After the initial refund period, refunds may be pro-rated based on unused service time, subject to our discretion
• Auto-Renewal Cancellation: Cancelling auto-renewal does not entitle you to a refund for the current billing period

5. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to [email protected] or [email protected]
2. Include the following information:
   • Order/Transaction ID
   • Date of purchase
   • Payment method used
   • Reason for refund request
   • Any relevant screenshots or documentation
3. Our support team will review your request within 2-3 business days
4. You will receive an email notification regarding the approval or rejection of your refund request

6. Refund Processing

Once your refund is approved:

• Refunds will be processed to the original payment method used for the purchase
• For credit/debit card payments: 5-7 business days
• For UPI payments: 3-5 business days
• For net banking: 7-10 business days
• For digital wallets: 3-5 business days
• If the original payment method is no longer available, we may issue a credit to your TechyVia account or process via alternative methods

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you've used a portion of the service but encountered issues
• If there was a pricing error that was corrected
• If you're eligible for a promotional discount that wasn't applied
• Partial refunds are calculated based on unused service time and are subject to our discretion

8. Chargebacks

If you initiate a chargeback with your bank or payment provider, we reserve the right to:

• Suspend or terminate your account immediately
• Dispute the chargeback with relevant documentation
• Pursue collection of any outstanding amounts

We strongly encourage you to contact us directly for refund requests rather than initiating chargebacks, as we can resolve issues more quickly and maintain a positive relationship.

9. Contact for Refunds

For refund inquiries or requests, please contact us:

10. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy.